Privacy Policy
PACT.Health ("we", "us") provides an accountability companion for personal training, connecting coaches and athletes through the PAX assistant on WhatsApp and our coach and athlete consoles. This policy explains what we collect, why, and the choices you have. We aim to collect the minimum needed to run the service well.
What we collect
- Account details — your name, email address and, if you use PAX, your WhatsApp number.
- Training and programme data — the plan your coach sets, sessions you log (sets, reps, RPE), weigh-ins, pacts you make, and notes or form videos you choose to share with your coach.
- Connected health data — if you link a wearable (for example Garmin), we receive activity, sleep and related metrics through our data partner in order to personalise PAX's check-ins.
- Messages with PAX — your conversation with PAX is processed to generate replies and to keep your coach informed of what matters. Messages are carried over WhatsApp, which is subject to WhatsApp's own terms.
How we use it
Your data is used to run the service you and your coach signed up for: briefing your day, adjusting to your sleep and schedule, tracking adherence, and giving your coach an accurate picture between sessions. We do not sell your data, and we do not use it for third-party advertising.
Who can see it
Your coach can see the training, adherence and health summary data relevant to coaching you. We use trusted processors to operate the platform (hosting, database, messaging and health-data connectivity), each bound by their own data-processing terms. We share data with no one else unless required by law.
Storage and security
Data is stored in access-controlled databases with row-level security, so each coach and athlete can only reach their own records. Form videos live in private storage and are shared via expiring links.
Your rights
Under UK GDPR you can request access to, correction of, or deletion of your personal data at any time, and you can disconnect a wearable or stop messaging PAX whenever you choose. Email hello@pact.healthcare and we will act on your request promptly.
Cookies
This website sets no tracking or advertising cookies. Signing in to the athlete or coach console uses strictly necessary session storage to keep you logged in — nothing more.
Changes
As the pilot develops we may update this policy; the date above will always tell you when it last changed. Material changes will be flagged to active users directly.